Privacy policy
Steadwell Rewards Privacy Policy
Last updated: September 4, 2026
Steadwell Rewards (“Steadwell,” “we,” “us,” or “our”), operates this website and online store, including its content, features, products, services, membership program and related communications (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, create an account, purchase a product, enroll in Steadwell Rewards, contact us or otherwise interact with the Services.
For questions about this Privacy Policy or our privacy practices, contact us at hello@steadwellrewards.com. Our mailing address is 1021 E Lincolnway, 7883, Cheyenne, WY 82001, United States.
1. Personal information we collect
The information we collect depends on how you use the Services. We may collect the following categories of personal information:
Identifiers and contact information. This may include your name, email address, telephone number, billing address, shipping address, account username, IP address, device identifiers and other information that can reasonably identify or relate to you.
Order and transaction information. This may include products viewed, selected or purchased; order number; order status; shipping and delivery information; billing and shipping details; refunds, returns, replacements and customer-service history; membership enrollment status; membership plan; billing interval; store-credit activity; coupon or promotional-code activity; and purchase history.
Payment information. Payment information is processed by Shopify and third-party payment processors. We generally receive limited payment-related information, such as payment status, card brand, last four digits or other transaction details, rather than your complete payment-card number. The applicable payment processor’s privacy policy may also apply.
Account and membership information. If you create an account or enroll in Steadwell Rewards, we may collect account credentials, membership status, enrollment and cancellation records, billing history, eligible store-credit activity, redemption history, member pricing activity and communications concerning the membership.
Communications and support information. We collect information you provide when you email us, submit a support request, participate in a survey, leave a review, communicate through a chat or otherwise contact us.
Device, usage and browsing information. We may automatically collect information about your device, browser, operating system, IP address, approximate location derived from IP address, referring page, pages viewed, links clicked, searches, session activity and interactions with our website, emails, advertisements and Services.
Marketing and preference information. We may collect your communication preferences, interests inferred from your interactions, campaign responses, email opens or clicks where permitted, and the products or categories in which you show interest.
User-generated content. If you submit a review, photograph, comment, testimonial or other content, including through a customer-review feature, we collect the content and any name or other information you choose to include with it.
We do not intentionally collect sensitive personal information unless you voluntarily provide it and it is reasonably necessary for a support or legal purpose. Please do not submit sensitive information through the Services unless requested by us.
2. Sources of personal information
We collect personal information from the following sources:
1.Directly from you, including when you browse, create an account, place an order, enroll in Steadwell Rewards, submit a form, contact support, leave a review or manage your membership.
2.Automatically from your device or browser, through cookies, pixels, logs and similar technologies.
3.From service providers, such as Shopify, payment processors, subscription or membership-management providers, fulfillment providers, shipping carriers, customer-support systems, analytics providers and advertising platforms.
4.From other sources, such as publicly available information, fraud-prevention services, referral partners or social-media platforms, where permitted by law.
3. How we use personal information
We may use personal information to:
•Operate, maintain and improve the Services.
•Process, fulfill and deliver orders.
•Process returns, refunds, replacements and customer-service requests.
•Create and manage customer accounts.
•Enroll you in Steadwell Rewards when you affirmatively request membership.
•Process recurring membership charges according to the terms displayed before enrollment and in your confirmation.
•Apply eligible member pricing, coupons and store credit according to the current Rewards terms.
•Maintain records of membership consent, billing, cancellation and store-credit activity.
•Send transactional communications, such as order confirmations, shipping updates, delivery notices, account messages and membership-management messages.
•Send marketing communications where permitted and in accordance with your preferences and applicable law.
•Personalize or measure advertising and product recommendations.
•Detect, prevent and investigate fraud, misuse, security incidents and unlawful activity.
•Protect the rights, property, safety and security of Steadwell, our customers and others.
•Comply with legal obligations, respond to lawful requests and enforce our agreements.
•Analyze performance, troubleshoot problems and conduct internal business operations.
•Evaluate or complete a business transaction, such as a merger, financing, reorganization, acquisition or sale of assets.
4. Steadwell Rewards membership
Steadwell Rewards is an optional membership program. If you enroll, we use the information necessary to provide the membership, process recurring charges, apply member benefits, administer eligible store credit, communicate material membership information and process cancellations.
The membership charge is $29.99 at enrollment and every 28 days thereafter until you cancel it or the membership is otherwise terminated under the applicable Terms of Service. The renewal terms, eligible benefits and cancellation methods are displayed at or before enrollment and may also appear in your order confirmation. You may cancel through member.steadwellrewards.com, by emailing hello@steadwellrewards.com or by calling (425) 970-9198.
Members receive up to $100 in store credit per 28-day membership cycle, described as monthly store credit in the Rewards offer. The credit expires and resets at the start of each new 28-day membership cycle and may be used only toward eligible products available in the members-only product section. Members may also receive free shipping on eligible member orders as shown at checkout. The credit is promotional account credit subject to the eligibility, minimum-purchase, product, tax, combination and redemption rules shown at enrollment, in the Rewards terms or in the member portal. Store credit is not cash, is not a bank account, is not transferable unless expressly stated, and is not intended to be a gift card. Unused credit may expire according to the terms disclosed at enrollment.
5. Cookies and similar technologies
We and our service providers may use cookies, pixels, tags, log files, software development kits and similar technologies to operate the website, remember preferences, understand usage, measure campaigns, prevent fraud and support advertising. Steadwell currently uses the Meta Pixel and Google Analytics for advertising measurement, analytics and website-performance analysis, subject to applicable consent and opt-out requirements.
You may control cookies through your browser settings and, where available, through our consent-management tools. Blocking certain cookies may affect website functionality. Some advertising or analytics technologies may be controlled through third-party settings or opt-out tools.
Where required by applicable law, we will honor recognized opt-out preference signals, such as Global Privacy Control, for the browser or device to which the signal is linked. The scope and effect of an opt-out may depend on the information available to us and applicable law.
6. How we disclose personal information
We may disclose personal information to the following categories of recipients:
•Shopify and ecommerce technology providers.
•Payment processors and fraud-prevention providers.
•Membership, subscription and billing-management providers.
•Fulfillment warehouses, suppliers, logistics providers and shipping carriers.
•Customer-support, communications and email providers. Steadwell currently uses email marketing.
•Analytics, advertising and marketing providers, including Meta and Google where applicable.
•Professional advisers, auditors, insurers and legal-service providers.
•Government authorities, courts, regulators or law enforcement when required or permitted by law.
•Parties involved in a corporate transaction, subject to appropriate confidentiality and legal safeguards.
•Other parties with your direction or consent.
We do not sell your personal information for money. Depending on how applicable law defines “sale” or “sharing,” certain advertising or analytics disclosures may be treated as a sale or sharing for targeted advertising. You may have the right to opt out of those activities.
We do not share mobile-phone opt-in data or consent for third-party marketing except as permitted by applicable law and the terms of the applicable messaging program.
7. Marketing communications
You may opt out of promotional emails by using the unsubscribe link in the email or contacting us. Even if you opt out of marketing messages, we may still send non-promotional transactional messages relating to your orders, account, membership, billing, security or support requests.
Steadwell does not currently operate an SMS marketing program. If we introduce SMS or other mobile messaging, enrollment will be subject to the disclosures and consent process shown at sign-up, and this Privacy Policy will be updated as required.
8. Data retention
We retain personal information for as long as reasonably necessary to provide the Services, complete transactions, maintain membership and billing records, comply with legal and accounting obligations, resolve disputes, enforce agreements, prevent fraud and protect our legitimate business interests. Retention periods vary by the type of information and the purpose for which it is used.
If you request deletion, we may retain information that is necessary to complete a transaction, process a refund, prevent fraud, comply with law, document consent, resolve a dispute or enforce an agreement.
9. Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.
11. Your privacy choices and rights
Depending on where you live, you may have rights concerning your personal information, including rights to access, correct, delete, obtain a copy of, or limit certain uses of your information; opt out of targeted advertising or certain sharing; and appeal a decision concerning a privacy request.
To submit a request, contact hello@steadwellrewards.com. We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law. We will not discriminate against you for exercising a privacy right, although some Services may depend on information necessary to provide them.
If you are located in a jurisdiction with additional privacy rights, this section and any applicable supplemental notice may provide additional information. If you are located outside the United States, your information may be transferred to and processed in the United States and other countries where our service providers operate.
12. Third-party links and services
The Services may contain links to third-party websites, applications or services. We are not responsible for the privacy practices of third parties. Review their privacy policies before providing information.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Where required, we will provide additional notice.
14. Contact us
DBA: Steadwell Rewards
Email: hello@steadwellrewards.com
Phone: (425) 970-9198
Mailing address: 1021 E Lincolnway, 7883, Cheyenne, WY 82001, United States
Membership management: https://member.steadwellrewards.com