Shipping policy
Steadwell Rewards Shipping Policy
Last updated: September 4, 2026
This Shipping Policy explains how Steadwell Rewards processes and ships products purchased through steadwellrewards.com. It should be read together with the Terms of Service and Refund & Cancellation Policy.
1. Shipping destinations
We currently ship to addresses in the United States only. Shipping availability, methods and charges are shown at checkout and may vary by product, supplier and carrier.
Some products may not be available for delivery to certain locations because of carrier limitations, customs requirements, product restrictions, weather, supplier limitations or other operational reasons. If we cannot ship an accepted order to the selected destination, we will contact you and provide the available options, which may include a replacement address, cancellation or refund as required by law.
2. Processing time
Orders are generally processed within 1–2 business days after payment is accepted. Processing may take longer during holidays, product launches, high-volume periods, supplier interruptions or address-verification events.
The processing period is separate from the transit period. If an order contains products from more than one supplier or fulfillment location, items may ship separately and may arrive at different times.
3. Delivery estimates
Estimated transit times are shown at checkout or on the product page when available. Standard delivery is estimated at 5–10 business days after dispatch. These estimates do not include the 1–2 business days required for order processing.
These are estimates, not guarantees, unless the checkout expressly identifies a delivery date as guaranteed. Delivery can be affected by carrier volume, customs, weather, address issues, supplier delays, public holidays and circumstances outside our reasonable control.
Do not advertise a delivery window unless we have a reasonable basis to expect shipment within that window. If we cannot ship within the promised time, we will provide the notice, delay option or refund required by applicable law.
4. Shipping charges
Shipping is paid for ordinary customer orders, with the applicable charge displayed at checkout before you submit your order. Steadwell Rewards members receive free standard shipping on eligible member orders. Any faster or special shipping method, if offered, may carry an additional charge shown at checkout.
Any statement that membership store credit, promotions or coupons apply to shipping must be clearly disclosed in the applicable Rewards terms or checkout. Unless expressly stated, monthly store credit does not cover shipping charges, taxes, duties or customs fees.
5. Tracking
All orders receive a tracking link by email when the order is fulfilled. Tracking information may take time to activate after dispatch.
Tracking events are supplied by third-party carriers and may not update continuously. We are not responsible for the accuracy or availability of third-party tracking systems, but we will reasonably assist with shipment questions.
6. Address accuracy and changes
You are responsible for providing a complete and accurate shipping address, including apartment, unit, postal code and access information. Contact hello@steadwellrewards.com or call (917) 809-4431 as soon as possible if you need to correct an address.
We will make reasonable efforts to update an address before fulfillment or dispatch, but an address change is not guaranteed after an order is transmitted to a supplier, fulfillment provider or carrier. Additional shipping charges caused by an address correction, forwarding request or failed delivery may apply where permitted and will be disclosed before being charged whenever practicable.
7. Lost, delayed or delivered-but-not-received packages
If tracking shows that a package is delayed, first review the tracking information and allow the stated 5–10-business-day transit window to pass. Contact us at hello@steadwellrewards.com or call (917) 809-4431 if the shipment remains delayed.
If tracking shows “delivered” but you cannot locate the package, check with household members, neighbors, building management and the carrier. Contact us promptly so we can investigate. We may ask you to complete carrier steps or provide information reasonably necessary to submit a claim.
We will review lost, damaged or delivered-but-not-received shipments in good faith and provide the remedy required by applicable law and the circumstances of the order. We do not promise automatic replacement or refund for every package marked delivered, stolen or misplaced unless that promise is displayed at checkout or in a separate protection program.
8. Damaged, incorrect or missing items
Contact hello@steadwellrewards.com or call (917) 809-4431 within 30 days from the order date if an item is damaged, incorrect or missing. Include your order number and photographs of the item, packaging and shipping label when reasonably available.
We may offer a replacement, refund or other remedy under the Refund & Cancellation Policy and applicable law. Keep the product and packaging until we tell you that they are no longer needed, unless doing so would create a safety risk.
9. U.S. taxes and delivery restrictions
Because Steadwell currently ships within the United States only, international customs and import duties do not apply to ordinary orders. Applicable sales tax, shipping charges and delivery restrictions are displayed at checkout where required.
10. Split shipments
Products in one order may ship separately if they come from different suppliers, warehouses or fulfillment locations. You may receive separate tracking numbers and delivery dates. Unless otherwise stated at checkout, you are not charged an additional shipping fee solely because an order is split into multiple shipments.
11. Preorders, unavailable products and shipping delays
If a product is a preorder, backordered item or otherwise subject to a delayed shipment, the expected shipping information will be shown on the product page or at checkout where known.
If we cannot ship within the promised period, we will contact you with an updated estimated shipping time and, where required, request your consent to the delay or provide a prompt refund for the unshipped merchandise. You may contact support if you do not wish to wait.
12. Contact
For shipping questions, contact:
Steadwell Rewards Support
Email: hello@steadwellrewards.com
Phone: (917) 809-4431
Mailing address: 1021 E Lincolnway, 7883, Cheyenne, WY 82001, United States
13. Changes to this Shipping Policy
We may update this Shipping Policy by posting a revised version and changing the “Last updated” date. The policy in effect when you place an order governs that order, subject to applicable law.