Refund policy
Steadwell Rewards Refund & Cancellation Policy
Last updated: September 4, 2026
This Refund & Cancellation Policy explains the rules for product cancellations, returns, refunds, replacements and Steadwell Rewards membership cancellation. It applies to purchases made through the Steadwell Rewards website and related Services. It should be read together with the Terms of Service and Shipping Policy.
1. Contact us first
To request a refund, replacement, return authorization or membership-cancellation assistance, contact hello@steadwellrewards.com or call (425) 970-9198. Include your name, order number, the email used for purchase and a clear description of the issue. For damaged, missing or incorrect items, include photographs of the item and packaging when reasonably available.
We will not require information that is not reasonably necessary to process the request. We may request additional evidence where needed to investigate damage, non-delivery, an incorrect item or suspected fraud.
2. Order cancellation before fulfillment
You may request cancellation before your order has entered fulfillment by emailing hello@steadwellrewards.com or calling (425) 970-9198. We will make reasonable efforts to stop the order, but cancellation is not guaranteed after the order has been transmitted to a supplier, fulfillment provider or carrier.
If we are able to cancel before fulfillment, we will refund the canceled amount to the original payment method. If the order has already entered fulfillment or shipped, the request will be handled under the applicable return or refund provisions below.
3. Product returns and refunds
For an eligible product issue, you must contact us within 30 days from the order date. We may require the product to be returned for inspection before approving a refund, replacement or other remedy. The customer is responsible for return shipping costs unless applicable law requires otherwise or we expressly provide a different instruction.
A return or refund is not automatically approved. We will inspect the returned product when required and may approve or decline the request based on the product’s condition, the reason for the request, the applicable product listing and the requirements of this Policy. Promotional discounts, store credit, coupons and membership benefits may be adjusted or reversed so the refund accurately reflects the transaction actually paid for.
Refunds are issued to the original payment method. Once we approve the request, allow 5–8 business days for the refund to be processed; your bank or payment provider may require additional time to post it.
4. Damaged, defective, missing or incorrect items
Contact us within 30 days from the order date if an item arrives damaged, defective, missing or materially different from the item ordered. We may request photographs of the product, shipping label and packaging and may require the item to be returned for inspection.
After review, we may provide a replacement, repair where appropriate, refund or other remedy required by law. Do not discard the item or packaging until we tell you that it is no longer needed, unless retaining it would create a safety risk.
If tracking shows that a package was delivered but you cannot locate it, first check the delivery location and contact the carrier where appropriate. Contact us if the package remains missing so we can investigate with the carrier or fulfillment provider. We do not guarantee a replacement or refund for theft after confirmed delivery, but we will review the circumstances in good faith and provide any remedy required by law.
5. Change-of-mind returns
We do not offer refunds or returns solely because a customer changes their mind, no longer wants the product, ordered the wrong item, found a different product, or did not use the product. This rule does not limit any remedy required by applicable law or any remedy expressly promised for a product that is damaged, defective, incorrect or materially not as described.
For an eligible return, the customer is responsible for return shipping costs and the product may be inspected before a refund or replacement is approved. Do not send a product back without contacting us first and receiving return instructions.
6. Steadwell Rewards membership cancellation
Steadwell Rewards is an optional recurring membership charged $29.99 immediately at enrollment and every 28 days thereafter. The membership price, billing interval, renewal terms and benefits are disclosed before enrollment and in the enrollment confirmation.
You may cancel at any time through https://member.steadwellrewards.com, by emailing hello@steadwellrewards.com or by calling (425) 970-9198. To prevent the next renewal, cancellation must be completed at least 3 days before the next scheduled charge. Cancellation stops future renewals but does not automatically reverse a membership charge that has already been processed.
To avoid a future renewal, cancel before the next charge is processed. Cancellation should not require a hidden or unnecessarily burdensome procedure.
After cancellation, you may continue to use benefits that the current membership terms expressly allow through the end of the paid membership period. Otherwise, unused benefits may end when cancellation becomes effective. The applicable checkout and membership terms control, subject to non-waivable law.
7. Membership refunds
Membership charges are non-refundable after processing except where required by applicable law or where Steadwell approves a refund in its discretion. You may request a review by contacting hello@steadwellrewards.com, calling (425) 970-9198 or using https://member.steadwellrewards.com. Any approved refund will be issued to the original payment method and will stop future renewals.
We do not advertise a free trial or money-back guarantee unless the applicable offer expressly says otherwise. Nothing in this section limits a refund or cancellation right that cannot lawfully be waived.
A membership refund may require adjustment of store credit, coupons, member pricing or other benefits associated with the refunded period. If store credit was used on an order, any refund will be handled consistently with the credit terms shown at enrollment and the applicable product-refund rules.
8. Store-credit treatment after refunds or cancellation
Members receive up to $100 in store credit per 28-day membership cycle, described in the offer as monthly store credit. The credit expires and resets with each new 28-day membership cycle and may be used only on eligible products available in the members-only product section. Free shipping applies to eligible member orders as shown at checkout. The credit is promotional account credit subject to the eligibility, minimum-purchase, product, quantity, tax and coupon-combination rules disclosed at enrollment or in the member portal.
Store credit is not cash and cannot be redeemed for cash unless required by law. If an order is refunded, returned or canceled, we may reverse or restore associated store credit as necessary to prevent duplicate benefits. If membership is canceled, unused store credit remains available only to the extent the applicable Rewards terms say it remains available after cancellation.
Do not describe store credit as “free products every month” unless the customer can receive those products without undisclosed minimum purchases, shipping, taxes, product exclusions, expiration or other conditions.
9. Refund exclusions and limits
We may deny or limit a request where the product was modified, misused, intentionally damaged, resold, or returned without required authorization, except where prohibited by law. We will not deny a legally required remedy based solely on a policy exclusion.
Shipping charges, taxes, duties and return shipping are handled according to the applicable product page, checkout disclosure, Shipping Policy and applicable law. No policy should promise that these charges are refundable or non-refundable in every case unless that is true for the entire catalog.
10. How refunds are issued
Approved refunds are sent to the original payment method whenever possible. Timing after approval depends on the payment processor and financial institution. If the original payment method is unavailable, we may contact you to arrange a lawful alternative.
11. Policy changes
We may update this Policy by posting a revised version and changing the “Last updated” date. Changes will not remove rights that already apply to a completed transaction unless permitted by law.
12. Contact
DBA: Steadwell Rewards
Email: hello@steadwellrewards.com
Phone: (425) 970-9198
Mailing address: 1021 E Lincolnway, 7883, Cheyenne, WY 82001, United States
Membership management: https://member.steadwellrewards.com