Terms of service
Steadwell Rewards Terms of Service
Last updated: September 4, 2026
These Terms of Service (“Terms”) govern your access to and use of the Steadwell Rewards website, online store, customer accounts, products, membership program and related services (collectively, the “Services”). The Services are offered under the trade name Steadwell Rewards (“Steadwell,” “we,” “us” or “our”).
By accessing the Services, placing an order, creating an account or enrolling in Steadwell Rewards, you agree to these Terms and the policies incorporated by reference, including our Privacy Policy, Refund & Cancellation Policy and Shipping Policy. If you do not agree, do not use the Services or place an order.
1. Eligibility and accounts
You must be at least the age of majority in your jurisdiction to enter into a purchase or membership agreement. If you create an account, you agree to provide accurate information and keep your login credentials secure. You are responsible for activity occurring through your account unless caused by our failure to use reasonable security measures.
We may require additional information to verify an order, prevent fraud or provide customer support. We may refuse, limit or cancel an order where permitted by law, including where an order appears fraudulent, is placed for resale without authorization, exceeds stated quantity limits or cannot be fulfilled.
2. Products and product information
We try to display product descriptions, photographs, colors, dimensions and package contents accurately. Product images may vary slightly because of lighting, screen settings, manufacturing batches or supplier changes. The product listing and checkout are the final source for the specific item, variant, quantity and package contents purchased.
Unless expressly stated, Steadwell products are intended for ordinary household, garage, workshop, vehicle, property or garden use. Follow the product instructions and use appropriate care. Do not use a product for a purpose or in a manner inconsistent with its instructions or visible specifications.
We may modify, discontinue or limit products, variants, quantities or availability at any time. We do not guarantee that any product will remain available.
3. Prices, taxes and payment
Prices, shipping charges, taxes, promotions and other checkout terms are shown before you submit an order and may change at any time. You are responsible for providing current and accurate billing and shipping information.
Payments are processed through Shopify and/or third-party payment processors. We currently accept American Express, Discover, Visa, Mastercard and Apple Pay, subject to availability at checkout. By submitting payment information, you authorize the applicable processor to charge the amount shown at checkout, including applicable taxes, shipping and other disclosed charges.
4. Steadwell Rewards membership
Steadwell Rewards is an optional paid membership program. The charge is $29.99 immediately at enrollment and every 28 days thereafter until you cancel or the membership is otherwise terminated. The renewal terms, benefits and cancellation methods are displayed clearly at or before enrollment and in your order or enrollment confirmation.
By selecting the membership offer and submitting your order, you affirmatively authorize the immediate $29.99 charge and recurring $29.99 charges every 28 days thereafter to the payment method you provide until you cancel or the membership is otherwise terminated. We retain records of your enrollment and billing authorization as required by our operational and legal obligations.
Your membership continues until canceled. Cancellation is available through https://member.steadwellrewards.com, by emailing hello@steadwellrewards.com or by calling (425) 970-9198. To prevent the next renewal, cancellation must be completed at least 3 days before the next scheduled charge. Cancellation stops future renewals, but it does not automatically reverse a charge that has already been processed. Any refund request is handled under the Refund & Cancellation Policy.
We will send transactional membership communications, including enrollment confirmation, billing or account notices and cancellation confirmations. Marketing messages are subject to your communication preferences and applicable law.
5. Monthly store credit and member benefits
Membership benefits include member pricing, up to $100 in store credit per 28-day membership cycle, described in the offer as monthly store credit, and free shipping on eligible member orders, plus access to eligible products or bundles, early access and other benefits shown at enrollment or in the member portal.
The $100 store-credit amount expires and resets at the start of each new 28-day membership cycle. The credit may be used only on eligible products available in the members-only product section. Eligibility rules, minimum purchase requirements, product exclusions, quantity limits, taxes, free-shipping limits and coupon-combination rules are stated at enrollment, in the applicable Rewards terms or in the member portal. Those conditions form part of the membership offer.
Unless the applicable terms expressly state otherwise, store credit:
•May be used only toward eligible products available in the members-only product section.
•Expires and resets at the start of each new 28-day membership cycle.
•Is promotional account credit, not cash, a bank balance or a general-purpose gift card.
•Cannot be redeemed for cash or transferred except where required by law or expressly stated.
•Cannot be used to pay membership charges or taxes; free shipping applies only to eligible member orders as shown at checkout.
•May be subject to minimum-cart, product, quantity, account or promotional restrictions.
•May be forfeited or adjusted when an order is refunded to the extent required to reverse the associated credit benefit.
We may change or discontinue a membership benefit prospectively, provided that we do not misrepresent the offer or improperly remove a benefit already earned under the disclosed terms. Material changes to recurring membership terms will be communicated as required by law.
6. Orders, acceptance and cancellations
Your order is an offer to purchase. An order confirmation acknowledges receipt but does not necessarily mean that the order has been accepted or shipped. We may cancel or limit an order for reasons including inventory, pricing or listing errors, fraud concerns, shipping restrictions, supplier availability or legal requirements. If we cancel an order after payment, we will issue a refund for the canceled amount.
You may request cancellation before an order is processed for fulfillment by contacting hello@steadwellrewards.com or calling (425) 970-9198. Once an order has entered fulfillment or shipped, cancellation may not be possible, and the Refund & Cancellation Policy will apply.
7. Shipping and delivery
Shipping methods, estimated delivery windows, processing times, applicable charges and tracking information are described in the Shipping Policy and at checkout. Delivery dates are estimates unless we expressly identify a date as guaranteed.
We are not responsible for delays caused by carriers, customs, weather, supplier interruptions, incorrect address information, events beyond our reasonable control or other circumstances outside our control. If we cannot ship within the time represented at checkout, we will provide the notice, delay option or refund required by applicable law.
8. Returns, refunds and replacements
Returns, refunds, replacements and membership-cancellation requests are governed by the Refund & Cancellation Policy. Read that policy before ordering. Nothing in these Terms limits rights that cannot lawfully be waived.
9. Reviews, photographs and other submissions
If you submit a review, photograph, comment, suggestion or other content (“User Content”), you represent that you have the right to submit it and that it does not violate another person’s rights or applicable law.
You grant Steadwell a non-exclusive, worldwide, royalty-free, transferable and sublicensable license to use, reproduce, display, adapt and distribute User Content for operating, marketing and improving the Services, subject to applicable law and any express agreement we make with you. We may remove User Content that we reasonably believe violates these Terms or applicable law.
We will not label a review as “verified” unless it meets our actual verification process. We will not attribute a statement to you that you did not make.
10. Intellectual property
The Services, including text, logos, graphics, photographs, layout, software, product names and other content, are owned by Steadwell or our licensors and are protected by applicable intellectual-property laws. We grant you a limited, revocable, non-exclusive right to access and use the Services for personal, non-commercial shopping purposes.
You may not copy, reproduce, modify, distribute, sell, create derivative works from, reverse engineer or commercially exploit the Services or our content without written permission.
11. Prohibited uses
You may not use the Services to violate law; infringe intellectual-property or privacy rights; submit false information; interfere with security; introduce malware; scrape or harvest information without permission; place fraudulent or unauthorized orders; resell or exploit the Services without authorization; or attempt to bypass membership, store-credit or account restrictions.
12. Third-party services and links
The Services may use or link to third-party services, including Shopify, payment processors, subscription-management tools, analytics services, advertising platforms, suppliers, fulfillment providers and shipping carriers. Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services that we do not control, except as required by law.
13. Disclaimers
To the maximum extent permitted by law, the Services and products are provided on an “as available” basis. We do not guarantee that the Services will be uninterrupted, error-free, secure or available at all times. We do not guarantee that a product will meet an individual preference, solve every version of a problem or produce a particular result unless expressly stated in an applicable written warranty.
Nothing in these Terms excludes or limits a warranty, right or remedy that cannot legally be excluded or limited. Some jurisdictions do not allow certain limitations, so some provisions may not apply to you.
14. Limitation of liability
To the maximum extent permitted by law, Steadwell and its owners, officers, employees, agents, affiliates, licensors and service providers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, goodwill or business opportunities arising from or related to the Services, products or these Terms.
To the maximum extent permitted by law, our total liability for claims arising from or related to the Services, products or these Terms will not exceed the greater of the amount you paid to Steadwell for the specific product or membership giving rise to the claim during the 12 months before the event giving rise to the claim, or the minimum amount required by applicable law.
15. Indemnification
To the extent permitted by law, you agree to defend, indemnify and hold harmless Steadwell and its related persons from claims, damages, liabilities, costs and expenses arising from your misuse of the Services, violation of these Terms, violation of another person’s rights or violation of applicable law.
16. Termination
We may suspend or terminate access to the Services or an account where permitted by law, including for fraud, abuse, violation of these Terms, non-payment, misuse of membership benefits or conduct that creates risk for customers or the business. Termination does not eliminate obligations that accrued before termination. Membership cancellation and product refunds remain governed by the applicable policies.
17. Force majeure
We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, war, labor disputes, carrier failures, supplier interruptions, government action, cyber incidents, utility failures, public-health events or failures of third-party services.
18. Governing law and disputes
These Terms are governed by applicable law. Unless applicable law requires a different forum or procedure, a claim may be brought in a state or federal court that has jurisdiction over the dispute. Nothing in these Terms requires arbitration, waives a jury trial or waives participation in a class action. Nothing in this section limits a consumer right that cannot lawfully be limited or waived.
19. Changes to these Terms
We may update these Terms by posting a revised version on the website and changing the “Last updated” date. Material changes will be communicated when required. Your continued use of the Services after an update means that you accept the revised Terms to the extent permitted by law.
20. Severability and entire agreement
If a provision is found unenforceable, it will be modified or severed only to the extent necessary, and the remaining provisions will remain in effect. These Terms and the policies incorporated by reference are the entire agreement between you and Steadwell concerning the Services, except for any written terms expressly presented at checkout or in a separate membership agreement.
21. Contact
DBA: Steadwell Rewards
Email: hello@steadwellrewards.com
Phone: (425) 970-9198
Mailing address: 1021 E Lincolnway, 7883, Cheyenne, WY 82001, United States
Membership management: https://member.steadwellrewards.com